Skip to Content
Questions ?Security deposit (bond)What is NOT covered by these insurances?Mechanical breakdownsMechanical breakdown and roadside assistance​Terms and definitionsProtection packagesShoebill Campervan Insurance Overview

Shoebill Campervan Insurance Overview


  • Insurance is not included in the base price of your rental.
  • To rent one of our vehicles, you will need to purchase personal vehicle insurance covering rentals of utility vans, campervans, utility vehicles weighing less than 4,500 kg, or other additional insurance such as travel insurance (e.g., endorsement 27). You will also need to purchase our additional insurance to benefit from this insurance.
  • Shoebill Campervan is not required to recognize the renter's personal vehicle insurance policy. We recommend that you fully understand your coverage.
  • If you do not select one of our additional insurance options, you will have chosen "None" protection and will be fully responsible for damages in the event of a claim. Shoebill Campervan reserves the right to charge your credit card on file for any damages.
  • If the renter chooses "None" insurance, they agree to immediately pay for any damage caused to the vehicle. Shoebill Campervan will issue an invoice to the renter, which they can then submit to their insurer for reimbursement.
  • The renter is 100% responsible for damage to the vehicle in the event of an accident during the rental, in accordance with our rental agreement.
  • None, Basic, and Standard insurance do not cover windshield chip damage or replacement costs.
  • The tenant agrees to pay the uninsured portion of the loss (deductible) as well as the applicable taxes directly to Shoebill Campervan at the end of the rental.

Protection packages


Packages

Coverage

Cost (CAD)

None

  • Does not cover damage to the motorhome. No liability coverage is provided.
  • The tenant is responsible for all damage costs.
  • Proof of insurance must be provided.
  • The security deposit is set at $5,000.

$0

Basic

  • Includes collision and comprehensive coverage for the RV, plus $2 million in liability insurance.
  • The deductible is set at $5,000.
  • The security deposit is $2,000.

$15/day

Standard

  • Includes collision and comprehensive coverage for the RV, plus $2 million in liability insurance.
  • The deductible is lowered to $3,500.
  • The security deposit is set at $1,750.

$25/day

Complete

  • Includes collision and comprehensive coverage for the RV, as well as $2 million in liability insurance.
  • The deductible is lowered to $3,500.
  • Includes windshield replacement in case of chipping or cracking. Other glass damage is excluded.
  • The security deposit is set at $2,000.

$35/day

Terms and definitions


  • Collision — covers the cost of repairing or replacing the vehicle up to its actual value in the event of a collision with another vehicle, the ground, or another object.
  • Comprehensive Risk — Covers the cost of repairing or replacing the vehicle up to its actual value in the event of damage caused by other unforeseen situations such as flying objects, vandalism, fire or theft.
  • Civil liability — if you cause damage to someone else's property, injure, maim or kill someone.
  • Non-repairable/non-fillable stone chip causing windshield replacement — A windshield chip that a) has no fillable pit, is larger than 1 cm, is target-shaped, has streaks, is in the driver's field of vision, or any type of chip that is within the black edge or approximately 2.5 cm from the black edge.

Mechanical breakdown and roadside assistance​


All rentals include roadside assistance, please contact us in case of breakdown.

You can use roadside assistance if:

  • You need to be towed;
  • You are locked out of your vehicle;
  • You are out of fuel;
  • You have a flat or damaged tire;
  • You need a boost;

You will not be able to use roadside assistance if an internal component of the RV malfunctions, such as the heater, cabinets, or an electrical component.

Mechanical breakdowns

In the event of a breakdown not attributable to the renter (mechanical or internal malfunction), we will do our best to allow you to resume your trip as quickly as possible. Shoebill Campervan is not responsible for providing and/or paying for accommodation in the event of a breakdown. However, Shoebill Campervan will reimburse the renter for loss of use of the vehicle during the rental period, for each 24-hour period during which it is not used, at the daily rate indicated in the rental agreement.

Unless otherwise agreed, at no time may you abandon the vehicle in the event of a breakdown.

What is NOT covered by these insurances?

  • Roof damage due to contact with objects too low to pass underneath.
  • Any damage or injury, internal or external, caused by driving on unmaintained or off-road roads.
  • Accommodation or transportation following a breakdown, mechanical failure or accident.
  • Damage or injury related to driving the vehicle while intoxicated or in violation of the law.
  • Any damage to windows (except under “Complete” protection)

Security deposit (bond)

A deposit is due the day before vehicle collection. It will be returned to you within seven days of the end of your rental, once the vehicle has been checked in by a Shoebill Campervan employee and no defects have been found.

Questions ?

If you have any questions, please do not hesitate to contact us.